Pushing Buttons
the Friday edition - the one with bad directions
by: Rebecca WhitneyPublished on: 25/07/2025A UK postcode adventure reveals the secret to great onboarding—helping new hires and clients feel ‘in the know’ from day one
business onboarding tipsimproving onboarding processemployee onboarding questionsclient onboarding questionscustomer experience improvementbusiness communication tipsAdvisory9team onboarding best practicesonboarding survey questionsimproving employee experience
the Friday edition - the one where I lost my passport
by: Rebecca WhitneyPublished on: 20/06/2025Navigating the U.S. passport system can be confusing. Learn why clear UX matters and how regular site audits help improve customer experience and reduce frustration.
AIcustomer serviceChatGPTUXUX design tipswebsite user experiencegovernment website navigationpassport application processcustomer experience improvementMicrosoft Clarity reviewbusiness website auditimproving site coherenceAdvisory9 UX tipsuser journey analysis
